Privacy Policy
The short version: we collect what we need to run the service (account info, usage, billing) and nothing we don't. We don't sell your data. You can ask us to export or delete it at any time. The full details are below, questions go to [email protected].
This Privacy Policy describes how Xix Inc. ("xix3D," "we," "our," or "us") collects, uses, and discloses information when you use Zeno, our 3D automotive visualization platform, including the website at xix3d.com and any related services (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with this Policy. Capitalized terms not defined here have the meanings given to them in our Terms of Service.
1. Information we collect
Account information
When you create an account, we collect your name, email address, password (stored as a hash), company name (if provided), and other information you choose to provide during registration.
Payment information
If you subscribe to a paid plan, payment processing is handled by our third-party payment processor (Stripe). We do not store your full credit card number. We retain billing details such as your billing name, address, the last four digits of your card, and the card brand and expiration date as provided to us by Stripe.
Usage information
We collect information about how you interact with the Services, including IP address, browser type and version, device identifiers, operating system, pages and features accessed, render counts, time spent, and similar diagnostic data. This is collected automatically through cookies, log files, and analytics tools.
Content you upload
The Services allow you to upload images, vector graphics, and design files ("Content"). We store this Content to provide the Services to you. We do not access, view, or use your Content for any purpose other than to operate the Services for you, unless required by law or to investigate a credible report of misuse.
Communications
If you contact us by email, phone, or through a support form, we collect the contents of your message, your contact details, and any other information you choose to provide so we can respond.
2. How we use information
- To operate, maintain, and improve the Services
- To process subscriptions and billing
- To respond to your support requests and communicate with you about your account
- To send service-related notices (e.g., security alerts, billing updates, terms changes)
- To detect, prevent, and address fraud, security incidents, and policy violations
- To comply with legal obligations and enforce our Terms
- With your consent, to send product updates and marketing communications (you can opt out at any time)
3. How we share information
We do not sell your personal information. We share data only in the following circumstances:
- Service providers: With trusted vendors who help us operate the Services, for example, Stripe (payments), our hosting providers, email delivery services, and analytics tools. These providers are contractually bound to handle your data only as needed to perform their services.
- Legal requirements: If required by law, court order, or to respond to a valid governmental request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: Any other sharing requires your explicit permission.
4. Cookies & tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, measure usage, and improve the Services. You can configure your browser to refuse cookies, but some features of the Services may not function correctly without them.
5. Data retention
We retain your account information and Content for as long as your account is active. If you close your account, we will delete or anonymize your personal information within a reasonable period, except where we are required by law to retain it (for example, financial records). Backups may persist for a limited time before being overwritten in the normal course of operations.
6. Security
We use commercially reasonable technical and organizational measures to protect your information, including encryption in transit (TLS), encryption at rest where applicable, access controls, and regular security reviews. No system is perfectly secure, however; please use a strong, unique password and notify us immediately at [email protected] if you suspect unauthorized access to your account.
7. Your rights
Depending on your location, you may have rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to object to or restrict certain types of processing
- The right to data portability (receive your data in a portable format)
- The right to withdraw consent for any processing based on consent
To exercise any of these rights, email [email protected]. We will respond within a reasonable timeframe and within any deadlines required by applicable law.
8. International transfers
xix3D is based in Canada. If you access the Services from outside Canada, your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. We take steps to ensure such transfers are made in accordance with applicable data protection laws.
9. Children's privacy
The Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.
10. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this page and, where appropriate, notify you by email or through the Services. Your continued use of the Services after the updated Policy takes effect constitutes acceptance of the changes.
11. Contact us
Questions about this Policy or how we handle your data?
Xix Inc.
Email: [email protected]
Phone: +1 (855) 457-1028 (Mon-Fri 9 AM-5 PM EST)